The oft-cranky Disney cartoon character, wearing his blue sailor jacket and cap, was in a palpable rage. His webbed feet had lifted off the ground, his beak was gaping, and his white-gloved hands were tightly clutching an old-fashioned two-piece telephone.
"We can clearly see he's frustrated," said Kris Lafferty, a trainer for the Disney Institute who was leading workers at the Northwest Washington hospital last week in a four-hour seminar on customer service. "Why do we think he's frustrated?"
My guess is he's frustrated because he got sent to fight in an ill-conceived war where he was grievously injured. Then, when he got home, he was given substandard healthcare by a privatized veteran's hospital that was better at making money than treating his injuries and keeping the facilities sanitary.
But I'm wrong. Turns out he's pissed because his orderly didn't sit through a three hour, presumably govt-subsidized Disney commercial.
Considering the business-side understanding of customer-service- a necessary expense to be kept minimal- this is particularly odious. The problem isn't rude telephone operators.